Exactive

Delivering results by transforming the way people work

The UK’s longest established Skype for Business Specialist

Unified Communications:
A Digital Transformation Story

The Modern Workplace

IT's a cloud first world

The modern workplace is a connected digital world, where people and technology work seamlessly together to deliver results for the employee and their organisations.

The modern workplace is where people are most productive. It’s where people use technology to make a difference and where people feel empowered to deliver an incredible customer experience.

The modern workplace is where company culture serves to foster and accelerate digital transformation.  People win and organisations win.

Moss

What's so bad about the traditional workplace?

The traditional workplace is inflexible, restrictive and often unproductive. Employees don’t feel empowered by technology because it doesn’t work as intended.




Our modern workplace bundle

Skype for Business and the Microsoft Cloud

  • Strategy Consulting
  • End-user Adoption & Training
  • Business Case Development
  • 24/7 Global Support
  • Project Management
  • Exchange
  • Software Development/Industry Specific IP
  • System Design, Architecture & Development
  • Change Management

Hardware

  • Headset / Handsets
  • Gateways, Video Conferencing & Meeting Room Systems
  • Device Provisioning & Management

Lines & Calls

  • SIP Trunking
  • Competitive Calling Plans
  • Call Management & Reporting

Digital Transformation

Putting people first in a cloud first world

Research shows that the biggest challenge organisations are facing in accelerating digital transformation is not necessarily around the new technology itself, but the cultural change required to derive value from it.

The Modern Workplace offers incredible benefits for people and organisations but it is not an easy destination to reach.  Without expert help, there’s a fair chance your efforts will not be as successful. The Modern Workplace is a cloud first world, but people need to come first if you want to transform your organisation’s productivity – technology will not deliver results on its own.

We understand what a successful digital transformation looks like and have developed our Digital Transformation Success Wheel™ to deliver results and reduce the risk of failure, resistance to change & not receiving the expected benefits of your digital transformation.

Moss

What are the risks of not changing?

Where do I start? You will be left behind. You won’t stay competitive. You will miss out.



Success Stories

People win. Organisations win.

People who have transformed the way they work

Meet some people who have experienced a digital transformation culture and are benefitting from the modern workplace.

Remote Worker

Remote Worker

I travel between offices or work from home regularly. I do not have a assigned desk but generally work from a laptop or desktop.

Q&A with Jamie – Business Development Manager

What challenges did you face in a traditional workplace?
I found it difficult to contact my colleagues as I wasn’t sure where they were or what number to reach them on.

How has a modern workplace addressed this?
I love how I can see when my colleagues are available, and if they aren’t, I can tag them to see when they are. I am no longer wasting time chasing them.


What is another challenge you faced in a traditional workplace?

Working as part of a team could often be difficult especially when reviewing documentation such as proposals, specifications or designs over the phone.

How has a modern workplace changed how you work as a team?

Integration with Office apps and screen-sharing gives me the ability to work on documentation collaboratively in teams regardless of us being in different locations.

Office Worker

Office Worker

I spend most of my time at my desk in the office.

Q&A with Nanette – Financial Controller

What is a challenge you faced in a traditional workplace?

I often need a prompt answer to a question but found it difficult to get a hold of the right people. I was waiting several days for a response to an email.

Is this any different in the modern workplace?
Yes, definitely.  I can now see when all my colleagues are available, so I don’t waste time chasing them.  I love Instant Messaging and especially the status tag feature which allows me to be notified when a colleague is available to be contacted.


What other challenges did you face in a traditional workplace?

I regularly had to travel to different offices to join team meetings and this took up a lot of unnecessary time.

Has this changed now that you work in a modern workplace?
Yes, I now join meetings online from my desk and can easily add video so I feel like I’m there.  I’ve saved so much time without forfeiting any communication or collaboration.

Senior Leadership Team

Senior Leadership Team

I spend most of my time in meetings with colleagues and external contacts, presenting ideas and visions.

Q&A with Scott – Chief Executive Officer

What challenges did you face in a traditional workplace?

We operate in a fast moving environment with multiple offices and remote workers. Sometimes it was difficult to engage with colleagues and collaborate on our vision, strategy & operational challenges.

Has this improved in the modern workplace?

Absolutely!  The modern workplace technology has removed these barriers, improved company communications and increased collaboration across the teams, enabling us to respond faster to changes in the marketplace, improve our delivery of strategic objectives and ultimately helped us deliver an even better customer experience. That’s a real result.


What else did you find challenging in a traditional workplace?

Ok I have to admit, as a non-techie, I sometimes struggled to use the technology.  For me, technology is like a good referee, you only notice it if it gets in the way and we all know how frustrating that can be.

What do you love most about the modern workplace?

The modern workplace is not just about technology, right? I love how the new generation of leaders are all tech-savvy and understand that IT is not just a cost centre but the best way to bring real competitive advantage to their business. The right technology, with the right adoption strategy is transforming how we all do business and that is exciting.

Mobile Worker

Mobile Worker

I travel frequently between offices, customer sites and events. I work in different places every day.

Q&A with Robert – Chief Commercial Officer

What challenges did you face in a traditional workplace?
I often missed calls to my desk phone when out of the office

What do you love most about the modern workplace?
My phone number now follows me whichever device I am on.  I can set up simultaneous ring so calls come to my desk phone and mobile at the same time.


What challenges did you face in a traditional workplace?
I find it difficult to communicate effectively when I am away from the office.

What do you love most about the modern workplace?
I now have a choice of devices I can use. I can choose whichever is most appropriate for the situation I am in and the work I am doing.  When I need to contact other people in the organisation I can see their availability so I don’t waste time chasing people.

Team Leaders/Managers

Team Leaders/Managers

I spend most of my time communicating with my manager and my team.

Q&A with John – Head of Operations

What challenges did you face in a traditional workplace?
I found getting the team together for a meeting difficult.

What do you love most about the modern workplace?
Now I can view the availability of my team at any time.  I can bring the team together more quickly online without forfeiting the ability to collaborate effectively.


What challenges did you face in a traditional workplace?
I struggled to drive collaboration between team members in different locations.

What do you love most about the modern workplace?
Now I can quickly communicate with my team in an appropriate way, from an instant message to a group voice conference with document collaboration.

Contact Centre

Contact Centre

I deal with customer enquiries/requests in high volume over the phone and webchat.

Q&A with Kris – Service Delivery Executive

What challenges did you face in a traditional workplace?
I struggled to wrap up calls as quickly as possible in order to deal with as many enquiries as possible whilst providing an excellent customer service.

What do you love most about the modern workplace?
I find it much easier to do this now that I can quickly IM internal colleagues for answers and they are usually able to answer even though they can’t take a phone call.


What challenges did you face in a traditional workplace?
I couldn’t see when people were available to transfer a call from a client.

What do you love most about the modern workplace?
I can now see who is available within a team to take a call, saving time by choosing an available colleague the first time.

Receptionist

Receptionist

I am the first point of contact for the organisation and handle high volumes of calls & enquiries a day. I triage enquiries and redirect to the appropriate contacts.

Q&A with Gosia – Business Administrator

What challenges did you face in a traditional workplace?
Clients would get annoyed when I transferred them to someone’s voicemail or their call is not answered.

What do you love most about the modern workplace?
See when people are available or not to take a call. This means less time bouncing calls through to people who are unavailable and being able to inform callers correctly.

Personal Assistant

Personal Assistant

I handle and triage communications of high importance for an executive of the organisation.

Q&A with Helen – Personal Assistant, Edinburgh

What challenges did you face in a traditional workplace?
When my executive wasn’t in the office I was unsure of when they were available to take a call at a glance.

What do you love most about the modern workplace?
Now I can quickly see the location and availability of the executive so I can see whether they can take a call.


What challenges did you face in a traditional workplace?
If I needed to schedule a meeting for my executive it sometimes took weeks because I had to factor in travel time.

What do you love most about the modern workplace?
Now I can schedule online meetings so the exec can get more done regardless of where she/he is.



Moss

I'm convinced. How can I become the next success story?

It’s simple. Speak to our expert team by booking an appointment online, attending an event or request a callback.



Organisations that transformed the way they work

Meet some organisations we’ve worked with over the years who’s vision is to build a digital transformation culture.

Government

Government

Cost efficiency - Reduce travel costs by replacing face-to-face meetings with online meetings.

Digital Transformation in Government

Education

Education

Cost efficiency - Reduce travel costs by replacing face-to-face meetings with online meetings.

Digital Transformation in Education

More Success Stories

More Success Stories

Cost efficiency - Reduce travel costs by replacing face-to-face meetings with online meetings.

More Digital Transformation Success Stories