Don't overcomplicate your UC System

Jun
3

A number of organisations seem to have two or three communications systems, which potentially could be provided by one. Therefore, you end up with two systems, that, when used to their full potential do the same thing and provide very similar functionality. This is senseless when you’re probably paying for licensing and support for both – not to mention confusing users with multiple communication systems.

So what can an organisation in this situation do?

In our case we’re talking about a Unified Communications (UC) system, a conferencing and telephony system, typically a PBX, all running together side by side.

The UC system is used for internal meetings and calls for both video and audio conferences, instant messaging and presence. Then when they need an audio or video conference with external organisations, a different system is used. Finally, for normal phone calls you have a third system. A UC system should be able to provide all of these capabilities from a singular centralised place with one simple user interface, meaning the users can become used to one system. This will ultimately make their day-to-day lives easier and considerably more productive.

Also, as a result:

  1. The number of issues the IT team have to deal with will be reduced.
  2. The user experience will be simpler and more seamless.

Away from the users, the benefits for the business are less of the following:

  1. Systems to manage.
  2. Suppliers to liaise with.
  3. Infrastructure to maintain.
  4. Support agreements.

Ultimately, this means a reduced cost to the business freeing up money to be spent elsewhere along with a simplified infrastructure. It’s important to consider what you need to do to make this happen. At Exactive, we recommend implementing a UC strategy to help achieve these things and bring about improvements with your communications systems.