IT Support Overview

Providing continuous availability and minimising downtime to the organisation and its users is a common challenge faced by almost every modern organisation. Put simply, IT systems must be available if a business is to provide a high-level of service to its clients. Many support providers claim to be pro-active but unfortunately it's not often the case.

Exactive has developed 3 main programmes to help achieve this:

Responsive IT Support
This entry level service provides a 'block of hours' and basic level of server monitoring for organisation who don't have in-house IT.

Proactive IT Support
This is a pro-active service with advanced monitoring and preventative maintenance for organisations who don't have in-house IT.

Flexible IT Support
This is our flexible supplemental service for organisations who have in-house IT teams but appreciate the value in having access to Microsoft specialists and Microsoft.

As each and every organisation is unique, we can also take elements from the 3 programmes and create a completely tailored solution to suit your technical, business and economic requirements.

Contact us for more information