Overview

This is our-entry level service but many clients discover it's usually more extensive than the best service offered by some of our competitors. You simply decide how many hours you need and benefit from quantity discounts. You will also get access to our Client access portal where you can log calls and check your IT support history.

Exactive understands the importance of having at least a basic level of server monitoring. A simple agent is applied to the server and it reports back to our central monitoring system every 15 minutes (or 5). This gives you the peace of mind that your important services are monitored by our software ensuring high up-time and fewer reactive IT issues.

Our basic server monitoring includes things like:

• Anti-Virus Updates Check to ensure that they're right up-to-date.
• Disk Space Changes Check to spot problems with disk consumption.
• Backup Success Check so you're alerted to faults.
• Hacker Alert to spot problems with unauthorised logins.
• File Size Check to monitor the size of files or directories.
• Exchange Store Size Check to check the size of multiple information stores.
• Critical Event Check. Rather than checking servers one-by-one, get a single comprehensive report that shows problems across your entire client base.
• Disk Health Check to spot emerging problems with physical disk health.
• Patch Management with WSUS to get alerted when critical updates haven't been installed on computers.