An adoption strategy is vital to make sure you get the best from your Skype for Business (SfB) or Teams deployment. A good strategy will help the speed of adoption, ultimate utilisation and proficiency of the system. We’re going to take a look at each factor and how these contribute to a successful project.
Speed of adoption. is how quickly the people in the organisation start actually using SfB or Teams once your project is complete. Strong adoption strategies reduce the amount of time it takes to get the individuals using the system. They’ll understand why it’s important for the business, how it helps themselves personally and they’ll have already attended training and used the system so they’ll be familiar with the interface.
With users starting to use the system quickly, you’ll start to reap the benefits more quickly, start realising the return on investment sooner. The business will also be able to move onto the next planned project more quickly.
An ineffective or lack of adoption strategy could lead to a fighting an uphill battle to try to get the system being used. It will take much longer to realise the return on investment and future projects could be delayed.
Ultimate utilisation is the number of users you’ll have on the system once the project has finished. Ideally this will be 100%. Without an adoption strategy you risk the problem that there is a minority (or more than that) who will never use the system, people who just press the close button and use the old system because that is familiar and easy.
The problem with this is that not everyone is using the same system, consequently productivity could be compromised. It also makes it unlikely that the old system, which doesn’t bring any value, to the organisation anymore, can’t be ditched.
With an effective strategy, you’ll be much more likely to reach that golden 100% utilisation. This will help the business communicate and collaborate more effectively, regardless of geography. Helping to keep their costs low by reducing travel and enable agile working
Proficiency is important because it means everyone is at ease and skilled using SfB or Teams. Users will feel confident using the system, even the more advanced features, aiding their productivity. If they are proficient they will see the value in the system, how it helps them and the business.
A training plan is a vital part of any adoption strategy. Your training plan, should provide the knowledge of the system, the features and functionality and how they use it.
We can help with your adoption plan specifically for Skype for Business or Teams. A good, proactive, well thought-out plan will help deliver the results the organisation expects. Without it you may have a working system but is that what you consider a successful project? or is achieving the benefits and ROI more important?