Microsoft announced that Direct Routing is now Generally Available! This blog post is a high level overview of what Direct routing is and how it can benefit your organisation when using Microsoft Teams as your telephony system, or if you are looking to move away from your existing telephone system to Microsoft Teams.
Rather than using Microsoft calling plans, Direct Routing allows organisations to use their own telephony provider whilst using Microsoft teams as call control for PSTN calling.
In order to use Direct Routing, an approved Session Border Controller (SBC) appliance, or virtual SBC appliance must be installed within your organisation.
The certified SBC is connected to your existing telephony provider by either ISDN or SIP Trunk connectivity. Another trunk is then established between the SBC and Microsoft Teams in the cloud. Once connected and configured, users that have the Microsoft Phone System licence applied can make and receive calls using Microsoft Teams whilst keeping their existing telephony provider.
Currently, Ribbon and Audiocodes SBCs are certified for use with Microsoft Teams. Don’t worry, if you have already invested in SBCs within your environment and they are certified, a simple software upgrade is required to enable compatibility with Microsoft Teams. No expensive SBC refresh is required!
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