Microsoft Teams Solutions

CloudUCX - Cloud solutions for Teams

CloudUCX™ is a collection of leading cloud solutions – delivered as a service – which enhances the standard Microsoft Teams offering.  All CloudUCX™ services are designed to help your organisation get the most out of Teams and deliver:

– Better value – Flexibility – Reliability
– Integration – Global Reach – Simplification
– Speed of ROI – Robustness – Resilience


CloudUCX Calling Service

Microsoft Teams Direct Routing

Exactive’s CloudUCX™ Calling Service helps organisations to enable telephony on Microsoft Teams quickly, cost-effectively and easily.

CloudUCX™ Calling Service is a hosted service that connects Microsoft Teams to the public switch telephony network (PSTN). It allows businesses to leverage Microsoft Teams to make and receive external calls without requiring Microsoft Calling Plan licenses or on-premise equipment.

Teams Direct Routing as a service can be a more flexible, accessible and cost-effective solution than Microsoft Calling Plans. If your telephony solution is due for replacement, renewal or extension and you have an Office365 subscription, it would make sense to consider Microsoft Teams as a potential communications solution.

This service is available in both Standard and Enhanced options and in the following geographical regions: EMEA, AMERICAS, APAC.


The following table shows a summary of the subscription types available on the CloudUCX™ Calling Service and a small subset of platform enhancements.

Please note: This is not an exhaustive list of available bolt-ons or additional solutions.


The CloudUCX™ Calling Service (CS) Standard is a highly scalable and resilient 24×7 subscription designed as a platform to enable Direct Routing for your organisation.

It includes local, national & mobile calling* for your users and industry-leading platform support.


*From selected geographic regions


The CloudUCX™ Calling Service Enhanced is a highly scalable and resilient 24×7 subscription allowing deployment of a dedicated platform to help with:

  • Platform integrations to 3rd party systems (PBX, Contact Center, Call Recording, SIP Handsets, Analogue etc)
  • Compliance requirements

CloudUCX™ Enhanced includes local, national & mobile calling* for your users and industry-leading platform support.


*From selected geographic regions

Platform Support

As part of the CloudUCX™ Calling Service, Exactive provides proactive support for the hosted platform following our ITIL based service processes to ensure the best possible user and platform experience.

The easiest and fastest way to start your journey to Teams is with our CloudUCX™ Calling Service Pilot.

Get in touch today to find out more >

    • Exactive’s commitment is to make your journey to Microsoft Teams as simple and efficient as possible, therefore, we have developed the CloudUCX PSTN Calling service.The CloudUCX PSTN Calling service gives you the best of both worlds; convenience of Microsoft PSTN Calling plans and flexibility of Direct Routing.Our CloudUCX PSTN Calling service is a fully hosted platform that offers the same benefits as traditional Direct Routing but without the burden of maintaining multiple on-premise appliances