Modern Workplace Blog

Office 365 Contact Centre

Office 365 Contact Centre

The Landis Technologies Office 365 Contact Centre for Skype for Business & Microsoft Teams.

Simple Setup: 1 Minute Install, No Server Installation
Familiar: Looks Just like Skype for Business, Microsoft Teams & Office 365
Real-time Wall boards & Analytics: Modern Analytics & Reporting
Sentiment Reporting: Live Microsoft Cognitive Services Reporting on Sentiment
Gamification: Enhance Agent Productivity, Satisfaction & Fun

Initial Features

Definable Wall Boards
Live Manager Dashboard showing Live Calls
Manager Barge In
Call Recording and Azure web portal to listen to recordings.
Modern Reporting
Live Sentiment Agent coaching
Managers can monitor call sentiment live
Microsoft Dynamics 365/CRM integration
Wrap Up Information tracking
Call Queues (Using Microsoft Phone System Call Queues)
Microsoft Teams scenarios will depend on Skype to Teams Interop

Contact us to schedule a demo to get started