Modern Workplace Blog

Teams with Telephony: To pilot or not to pilot?

Teams with Telephony: To pilot or not to pilot?

If you’re an IT professional who pays attention to Microsoft then you’ll have heard a lot about Microsoft Teams over the last year or so. It’s everywhere. It’s a great product and at Exactive we’re pleased to specialise in helping organisations embed it into their business by enabling the calling and meeting features. It’s not always easy, so we use a methodology aligned to Microsoft’s Practical Guidance for Cloud Voice (previously Skype Operations Framework).  One of the key parts of a project like this is a proof of concept or pilot.  

Why conduct a pilot? 

Any UC project can help transform the way an organisation works when it’s carried out successfully, and a pilot is a fundamental part of the process. Once you’ve figured out in theory what Microsoft Teams can do for you then you’ll probably want to test whether this is the case in practice. This is where a pilot comes in.  It gives you the chance to roll-out Teams to a small number of users who are representative of the organisation for a set period. It gives you the chance to establish whether the pre-defined project goals are realistic or not.  

A pilot will give you an understanding of the technical requirements for the main roll-out, and it will highlight any issues that may need a little more thought as well. A pilot also gives you a chance to analyse the impact on the user base, such as how they feel about Microsoft Teams.  What does it do for them, what do they like and not like?  Essentially, it’s a great step in understanding whether the project will be successful or not. It’s a low commitment option and enables an organisation to prove what could be achieved by rolling out Microsoft Teams with Voice.  

So how do I get a pilot up and running? 

That’s where we can helpWe’ve worked with this technology for over 10 years, and our experience and expertise has enabled us to offer Direct Routing as a Service in the form of our CloudUCX™ Calling Service.  Our CloudUCX™ Calling Service helps organisations to enable telephony on Microsoft Teams quickly, cost-effectively and easily. The pilot allows organisations to test all the elements required prior to full deployment. 


Features included in our CloudUCX Pilot:  

  • Network readiness assessment for a single site 
  • Teams telephony design  
  • Office365 tenancy configuration for telephony 
  • User enablement for Microsoft Teams telephony 
  • 1-day onsite support & training (floor walker) 
  • 9am to 5pm support for the duration of the pilot 
  • Single IVR and call queue set-up  
  • 50 telephone numbers (DDIs) 
  • 10 concurrent telephone calls 
  • Access to our online training portal  
  • Bundle of 50 Microsoft Teams optimised headsets 


The great thing about our CloudUCX Calling Service Pilot is that it is easy to transition to a production environment if you decide to proceed, and we will be there to help every step of the way.  

Journey to Teams >

CloudUCX™ Calling Service Pilot PDF >

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