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Our Microsoft Teams Direct Routing Solution

Give your teams a voice with our CloudUCX solution, providing high availability cloud-based architecture from the UK’s No.1 SIP Trunk provider.


Why Direct Routing for Microsoft Teams?

Microsoft Teams Direct Routing is the flexible, accessible and cost-effective alternative to Microsoft Calling Plans allowing you to make and receive external calls natively via Microsoft Teams.

Why choose CloudUCX™ for Direct Routing?

Exactive has designed CloudUCX™ to help your organisation get the most out of Teams.  CloudUCX™ is a collection of leading cloud solutions – delivered as a service – which enhances the standard Microsoft Teams offering.  It allows businesses to leverage Microsoft Teams to make and receive external calls without requiring Microsoft Calling Plan licenses or on-premise equipment. 

Many organisations are choosing to use CloudUCX™ as their preferred solution for voice and benefiting from cost savings and increased functionality, while working with Exactive we guide you through the migration from start to finish and transition into a fully managed support service. 



Global Reach

Reliability & Resilience


Global Reach

Reliability & Resilience


CloudUCX™ has been built with integration as one of the core principles. These core principals mean that CloudUCX™ has the capabilities to Integrate with:

    ■  Legacy Telephony environments such as your PBX and analogue devices.
    ■  Existing Audio and Video Conferencing estate

It also provides a future-proofed suite of solutions including:

    ■  Contact Centre
    ■  Call Recording
    ■  Native Teams Meeting solutions

Global Reach

The CloudUCX™ service is available in the following geographical regions:

    ■  EMEA
    ■  APAC

CloudUCX™ is designed with scalable capacity allowing your business to grow without restriction.

Reliability & Resilience

CloudUCX™ as a platform has been constructed to natively integrate with Microsoft Teams bringing reliability and resilience across multiple geographical regions providing a 99.9% uptime.

The combination of inter-cluster resiliency combined with a disaster recovery instance allows the solution to sustain an outage of a single component or the entire stack without any service impact.

Learn more about how our CloudUCX™ uses voice connectivity and a full suite of Teams complimentary services to help you achieve your comms goals.

Why Exactive?

Customer Experience

“Exactive is technically proficient, service orientated and does what they say.” – World Vision
Net promoter score:  
(Telecoms average 14)

Voice Specialist

UK’s longest established Microsoft Voice Specialist

End User Adoption Specialist

Certified Experts

Fully certified Microsoft Gold Partner 

Comprehensive service and support

Operational Excellence


Microsoft Teams Direct Routing is the flexible, accessible and cost-effective alternative to Microsoft Calling Plans allowing your organisation to make calls within Microsoft Teams using SIP trunks to route the calls.

For an organisation to enable Direct Routing, the following components are required:

• Microsoft 365 or Office 365 license including Teams
• Microsoft Phone System add-on
• An Internet connection

Many businesses already use Skype for Business Online as their Microsoft based telephony platform. However, Skype for Business Online is being retired in 2021 with Microsoft encouraging all users to transition to Teams.
In addition to Skype functions like; instant messaging, screen sharing and web conferencing, Teams adds; centralised chat / collaboration, persistent chat and much more.
Direct Routing offers a cost-effective alternative which works flexibly with differing requirements across departments.
Once the projected and signed off you will move over to BAU Support and have an onboarding session with the managed services support Team and dedicated Account Manager to help with your day to day business needs.
Exactive can assess all your requirements and recommend suitable replacementswith alternative Teams Native devices or using Cloud Video Interop Solution.
Exactive can integrate with a whole host of different legacy IT equipment ranging from PBXs to analogue devices. If you require more information please contact below.

Success Story


After a nationwide lockdown, Frazer-Nash decided to roll out Microsoft Teams as their main phone system, using Exactive’s CloudUCX™ Direct Routing solution to allow external calls for their remote workforce and as a future-proof plan for mobile phones.

Success Story

Believe Housing

With a change in office location and plans to modernise ways of working, believe housing chose Exactive’s CloudUCX™ solution to deliver Teams with telephony which allowed them to get up and running quickly and effectively.

Get more info & pricing

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How does CloudUCX™ compare to other Direct Routing providers?