Modern Workplace Blog

Why would I move my contact centre to the cloud?

Why would I move my contact centre to the cloud?

As technology continues to move forward cloud solutions and services are key and are likely to be the solutions your business will use, but you may be wondering why would I move my contact centre to the cloud?

Moving your contact centre to the cloud, though easy to do with our partner Five Nine, could feel like a big step.  But before you start your cloud journey let’s examine the idea thoroughly and present the 10 reasons you need to move your contact centre operations to the cloud, today.


  1. Freedom from Hardware Headaches
  2. Because of Speed Matters
  3. Agents Anywhere
  4. Automatic Upgrades
  5. Fast, Easy Integration and Customization
  6. Easy, Rapid Scaling with No Prepayment Penalty
  7. Optimal Security in the Cloud
  8. Pay as you Grow
  9. One Vendor, One Package – No Assembly Required
  10. Control your Contact Center Destiny


Exactive is a certificated Five Nine Partner and has chosen Five Nine as one of our key partners for cloud services.  There were many reasons for Exactive to choose Five Nine from their customer experience to fully hosted solution but most importantly Five Nine have been named the leading Contact Center provider by Gartner for 4 years in a row.  Exactive aim to bring forward the best possible experience from our solutions and services and partners, giving you peace of mind.


For further information and to review the 10 reasons in detail download the ebook here.

Download eBook